With several hundred employees – many with business management skills -- at its disposal, the Philippine office of technology firm IBM is being positioned to become a global hub for experienced services providers.
IBM Philippines recently started re-expanding their local Global Business Services (GBS) to complete a network of multisite solutions offices that can offer 24x7 assistance to global clients.
The Philippines would be one of the eight such GBS locations worldwide. The others are Argentina, Brazil, China, Egypt, India, Romania and Vietnam.
During a visit to the Philippines, IBM GBS Vice President for Global Delivery Richard Patterson said they are hiring skilled workers to serve as the local pool that can be tapped for specific projects in offshore locations.
Patterson said adeptness to English is one of the key factors why the Philippines was again chosen to become part of the GBS, aside from its geographical proximity to other countries where IBM has a presence.
He noted GBS offers its services to a variety of industries such as telecommunications, travel, industrial manufacturing, financial and retail.
After the economic downturn, Patterson sees a return to "normalcy" in global industries, particularly those with multiple locations that need to ensure full operational capabilities.
“They would need to have the right people working with them to optimize their business and build relationships,” Patterson said, adding that the improved global business climate would fuel IBM’s offshore services business.
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