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Sunday, September 6, 2009

IBM to relaunch, augment global delivery center in RP

IBM’s global delivery center (GDC) in the Philippines is getting an upgrade and will be relaunched soon after performing well and rising to become the company’s fourth highest-earning site globally since being unveiled in October 2005.

This was announced by Richard Patterson, who recently visited the country as part of his functions as vice president for global delivery at IBM global business services.

The global delivery organization, which provides HR services such as consulting and IT application management, is one of the two divisions of IBM’s outsourcing business. The other component, called the global technology services, is comprised mainly of call center services.

The GDC in the Philippines, based in Eastwood City in Quezon City, is one of the eight centers around the world. Other sites are located in Argentina, Brazil, China, Egypt, India, Romania, and Vietnam.

Patterson said the GDC plays a major role in IBM’s globally integrated enterprise (GIE) business model. This model, he said, employs a “follow the sun” approach in which services are continuously delivered in several parts of the globe.

The Manila center, which was inaugurated in 2005 by President Gloria Arroyo, provides in eleven languages to more than 178,000 employees of Procter & Gamble and IBM located in 65 countries.

According to Patterson, the global financial services did not dampen the growth of the Philippine GDC. “There was no slowdown of the backlog of the work we’ve been doing,” he said.

As the fourth highest-performing site among the IBM’s global GDC network, Patterson said the Manila center would be augmented with additional personnel. At the time of its launch, the facility housed some 370 employees.

“We continue to see a demand for services from our center here in the Philippines,” the executive said, adding that the local population has the right skills set to perform the services required of them.

IBM has also revealed that it will open in the fourth quarter its first Innovation Center in the country at the UP-Ayala Techno Park in Commonwealth Ave. in Quezon City.

The Innovation Center will be IBM’s second facility in Southeast Asia after Malaysia. The laboratory will focus on developing open-source and Web 2.0 solutions geared towards helping the Philippines move up the BPO chain.

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